Frequently Asked Questions
Everything you need to know about booking with TravelMax.
Why should I book through TravelMax instead of directly with the cruise line?
We leverage our long-standing relationships with cruise lines to offer competitive pricing, exclusive cabin availability, and personalized service you won't get booking online. Our cruise specialists provide expert guidance on choosing the right ship, cabin, and itinerary for your needs — at no extra cost to you.
How much does it cost to use TravelMax?
Our service is completely free to you. We are compensated by the cruise lines, so you get expert guidance and personal service without any additional fees. In many cases, we can offer pricing and perks that are better than what you'd find booking direct.
How do I get started?
Simply browse our available cruises or submit a quote request with your travel preferences. One of our cruise specialists will reach out within 24 hours with personalized options and pricing tailored to your needs.
What is the typical deposit amount?
Deposits vary by cruise line and sailing, but typically range from $250 to $500 per person. Some cruise lines offer reduced deposits for early bookings. Your TravelMax specialist will provide exact deposit details for your selected voyage.
When is final payment due?
Final payment is typically due 60–90 days before the sailing date, depending on the cruise line. We'll send you reminders well in advance so you never miss a deadline.
What is the cancellation policy?
Cancellation policies vary by cruise line and cabin type. Generally, cancellations made well in advance receive a full refund minus the deposit. As the sailing date approaches, cancellation penalties increase. We'll clearly outline the specific cancellation terms for your booking before you commit.
Do you help with travel insurance?
Yes! We strongly recommend travel protection for every cruise vacation. We can help you understand the coverage options available, including cancel-for-any-reason policies, medical coverage, and trip interruption insurance.
Can you help with flights and pre/post-cruise hotels?
Absolutely. Many of our cruise packages include options for pre- and post-cruise hotel stays at the port city. We can also help coordinate flights to match your sailing schedule.
What cruise lines do you work with?
We work with all major cruise lines including Royal Caribbean, Celebrity Cruises, Norwegian, Holland America, Princess, Cunard, Oceania, Regent Seven Seas, Silversea, and many more. Whether you're looking for a family-friendly mega-ship or an intimate luxury vessel, we have options.